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An agenda built for Flex Leaders. Designed for what's next.
Get a first look at the tools, insights, and strategies shaping the future of Flex. These sessions are built to help you move faster, lead smarter, and grow stronger—starting now.
Check back often. We’re just getting started.
Mainstage
Igniting the Future: Our Bold Vision, Your Winning Edge
Ready to win bigger, faster, smarter? Join Zillow leader Zuhairah Washington for an exclusive look at what's next for Flex and how we’re evolving the program to create even more opportunities for you. From smarter tools to sharper strategies, see how our vision is designed to help you win bigger and move faster in a changing market. This is more than a keynote—it’s your inside edge.
Turning Points: A Candid Talk on Leadership
Join Zillow SVP Zuhairah Washington and COO Jun Choo for a raw, unscripted conversation about leading at scale—from market pivots to high-stakes decisions. You’ll get a rare inside look at how Zillow’s leadership team makes bold moves and what you can take back to your own team.
Flex Your Brand: Marketing with Impact
Marketing expert Beverly Jackson shares how to make Zillow's powerful tools and vast audience work for you to supercharge your own marketing efforts. Learn practical tips, real-world examples, and ready-to-use resources to stand out and scale up immediately
First Look: Cutting-Edge Tools for Tomorrow’s Real Estate
AI and product expert Nicholas Stevens unveils new AI-powered features and fully integrated client experiences designed to speed up your pipeline and simplify every step from contact to close.
Impact Sessions for Team Leads
Talent Magnets: Power Moves to Build Your Dream Team
Want to crack the code on expanding your team? This powerhouse panel pulls back the curtain on how top-performing leaders recruit, onboard and retain standout agents at every stage of growth. Hear from team leads as they reveal how they spot talented agents — and set them up to thrive.
Real Numbers, Real Growth: Inside the Most Productive Flex Teams
What does it really take to build a profitable, high-performing Flex team? In this tell-all session, top team leads open up about how they transformed from break-even (or worse) to consistently strong margins. We’ll dive into the actual numbers —that drive financial health and agent accountability. If you're serious about scaling smart and maximizing every dollar, this is the session you can’t afford to miss.
Flex Success: Coaching a Winning Team
What separates good teams from truly great ones? It starts with coaching. Join seasoned team leads as they share actionable tips for creating a culture of transparency, accountability and growth. From daily management styles to hands-on coaching tactics, this session delivers insights you can use right away.
Powering up with Follow Up Boss: Strategies for Next-Level Success
You might be just a few adjustments away from serious growth. Join this hands-on session to uncover practical Follow Up Boss strategies that elevate team efficiency and conversion — and hear from a team lead with first-hand tips. Whether you're newer to FUB or fine-tuning your database, this session is packed with learnings you can action on right away.
Impact Sessions for Agents
Turning Leads into Loyal Clients: Unlocking Conversion with Follow Up Boss
You’ve seen what Follow Up Boss can do — now it’s time to go deeper to maximize conversion. This is your behind-the-scenes pass to the most powerful (and often underused) features. Learn how top agents are using AI and Client Insights, smarter workflows, and real-time messaging to create unforgettable client experiences. Whether you’re new to the platform or a seasoned pro, you’ll walk away with fresh tactics and hidden hacks!
Flex Your Brand: Marketing that Moves with Zillow
Marketing expert Beverly Jackson shares how to leverage Zillow’s trusted brand to supercharge your own marketing efforts. Learn practical tips, real-world examples, and ready-to-use resources to stand out and scale up immediately.
First Look: Cutting-Edge Tools for Tomorrow’s Real Estate
AI and product expert Nicholas Stevens shares new innovations built to help you close deals faster and deliver a seamless client experience from contact to close. Be the first to see how we’re setting the standard for high-performing teams with the integrated experience.
The Agent Advantage: Your Top Questions Answered
Join us for an open conversation with Flex agents who are not just adapting to today’s market — they’re thriving in it. This panel will tackle the most pressing questions from recent months and feature real stories of breakthrough moments and measurable success. Gain practical insights and advice from both seasoned and newer agents in the program who are reaching new heights in their careers.
Zillow Excellence Awards 2025
It’s official. We are excited to introduce our first-ever Zillow Excellence Awards. This one-of-a-kind awards ceremony will put you and your team at the center to celebrate top partners like you. The Zillow Excellence Awards will spotlight agents and teams who are raising the bar, driving impact in their communities, and showing what’s possible through partnership and performance. So let’s close out the Flex Experience on November 3 together. All honorees must be present at the awards ceremony to win.
Nominations are open!
Now is your chance to nominate your peers, agents or yourself for select awards. Check out the categories below and submit your nominations by
September 26 to win.
Performance Awards
Selected by Zillow
- Partners of the Year – Team Lead
- Closing Champion of the Year – Agent
- ZHL Partner of the Year – Agent
- Closing Competition Champion – Agent
Culture, Performance & Community Awards
Nominated by you. Deadline September 26.
- Team Spirit Award – Team
- Rising Star Award – Agent
- Community Impact Champion – Team Lead or Agent
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FAQs
Onsite at The Flex Experience
Where do I check in for the event and pick up my badge?
Sunday, November 2nd:
The registration desk will be located outside the entrance to Waterbleau Terrace on Level 2.
From the guest elevators, follow the signs to the Conference Center. Walk past the food hall and the BleauLive Theater toward the Waterbleau Terrace, where you’ll find the registration desk.
Monday, November 3rd:
The registration/help desk will be located at the Cyan Desk adjacent to the Cobalt Ballroom.
What time can I pick up my badge?
Sunday, November 2nd:
Attendee badge pickup begins at 3:00 PM and will remain open until 7:00 PM outside the Waterbleau Terrace.
Monday, November 3rd:
The registration/help desk on the 4th floor will be open at 7:30am and remain open throughout the Flex experience.
Can I pick up my team member's badge when I check in?
No. We request that all attendees pick up their own conference badge.
I'm staying the week to attend Unlock. Will my Flex badge work?
No, you’ll need to collect your badge at the Unlock registration desk on Level 6 starting at 12:00 p.m. on Monday, November 3. You can check in for Unlock during a break in the Flex experience or after it concludes.
Will meals be provided?
The conference will include the following complimentary food and drinks for full conference attendees:
• November 2: Welcome reception with hosted dinner and drinks
• November 3: Breakfast, lunch and snacks
Will shuttle buses be provided if I stay off site?
No, there will not be shuttles to the Fontainebleau for those who stay off property.
Will there be accessibility accommodations or special services?
Yes, we want every attendee to have the best experience possible, and we are here to support those who need extra assistance. Please stop by the registration/help desk and we'll provide assistance.
Is there a Mother's Room and/or a Reflection Room?
Yes! There are dedicated privacy rooms for conference attendees. Please stop by the registration/help desk to pick up a key.
Where should I pick up my Kosher meal?
Please let any of the Fontainebleau banquet staff in the Hub know you've requested a Kosher meal and the will provide it to you.
Can I bring a videographer or professional photographer to The Flex Experience?
No. For the comfort of our speakers, performers, and attendees, outside videographers and professional photographers are not permitted at the Flex Experience.
We love when our community shares their experiences, and you are welcome (and encouraged!) to capture and post moments using your personal mobile phone in public spaces and at activations throughout the Clubhouse.
General
Will there be a virtual component of The Flex Experience?
No, this will be an in-person only event.
Where can I find an agenda?
The agenda can be found in this app! We will not have printed agendas to distribute onsite.
Hotel information
How do I make changes to an existing reservation at the Fontainebleau?
You can modify your reservation by following your hotel confirmation email (separate from your conference registration confirmation).
What are the hotel cancellation policies?
Attendees can cancel their hotel reservations without penalty up to 72 hours prior to their scheduled arrival. If cancellations are made after that or if the attendee does not check in on their scheduled arrival date, the attendee will be charged the first night’s rate and tax/resort fees. Any remaining nights of a no-show reservation will be canceled.